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Call Center Type
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Inbound Calling Features
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Analysis amp; Reporting Features
Genesys Self-Service is compatible with Linux Unix and Windows computing platforms Genesys Self-Service supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional and needs Genesys Voice Platform to run
Required Suites or Platforms
Operating Systems
Datasheet


Genesys Self-ServiceIVR System by Genesys Telecommunications Laboratories
Small Business Compare Small Business Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows, Linux/Unix
IVR System Compare IVR System Software

Phone
VoIP
Financial Services Compare Financial Services Call Center Software
Proprietary / Licensed

ACD (Automatic Call Distribution) System
IVR (Interactive Voice Response)
IVR Speech Recognition
Outbound IVR
Call Scripting

Call Monitoring
Call Recording
Contact History Databasing
Genesys Voice Platform

CentOS
Fedora
Solaris x86 Platform Edition
Ubuntu
Windows 7
Windows Server 2008 R2
Windows XP Professional
Datasheet (genesyslab.com)


simplyCT Outbound Call CenterOutbound Call Center by simplyCT
Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software
Windows, Web Based/Hosted
Outbound Call Center Compare Outbound Call Center Software

Chat
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Automotive
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Medical
Mortgage
Newspaper
Non-Profit
Real Estate
Proprietary / Licensed

ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Skills Based Routing
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail

Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Call Back
Call Conferencing
Call Scripting
Virtual Call Center Support
Web Call Back

Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Historical Case Reporting
Real Time Reporting
Reporting Data Exports
Microsoft .NET framework 4Latest Direct XWindows Media Player 10 or higher

Windows 7
Windows XP Professional