Compare
Business Size Usage
Deployment Model
Platforms
Call Center Type
Communication Channels
Industry
License
Inbound Calling Features
Outbound Calling Features
Blended Features
Analysis amp; Reporting Features
Genesys Self-Service is compatible with Linux Unix and Windows computing platforms Genesys Self-Service supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional and needs Genesys Voice Platform to run
Required Suites or Platforms
Operating Systems
Datasheet
Small Business Compare Small Business Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows, Linux/Unix
IVR System Compare IVR System Software
Phone
VoIP
Financial Services Compare Financial Services Call Center Software
Proprietary / Licensed
ACD (Automatic Call Distribution) System
IVR (Interactive Voice Response)
IVR Speech Recognition
Outbound IVR
Call Scripting
Call Monitoring
Call Recording
Contact History Databasing
Genesys Voice Platform
CentOS
Fedora
Solaris x86 Platform Edition
Ubuntu
Windows 7
Windows Server 2008 R2
Windows XP Professional
Datasheet (genesyslab.com)
Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software
Windows, Web Based/Hosted
Blended Call Center Compare Blended Call Center Software
Chat
Email
Fax
Phone
VoIP
Compare by Industry
Automotive
Banking
Business Process Outsourcing
Customer Service
Debt Collection
E-Commerce
Education
Event Planning
Financial Services
Fund Raising
Government
Health Care
Hospitality
Insurance
Medical
Mortgage
Newspaper
Non-Profit
Real Estate
Proprietary / Licensed
ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Skills Based Routing
Toll Free Number Provisioning
Voicemail
Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Call Back
Call Conferencing
Call Scripting
Virtual Call Center Support
Web Call Back
Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Historical Case Reporting
Real Time Reporting
Reporting Data Exports
Microsoft .NET framework 4Latest Direct XWindows Media Player 10 or higher
Windows 7
Windows XP Professional