Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Analysis amp; Reporting Features

Genesys Self-Service is compatible with Linux Unix and Windows computing platforms Genesys Self-Service supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional and needs Genesys Voice Platform to run

Required Suites or Platforms

Operating Systems

Datasheet

Small Business Compare Small Business Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows, Linux/Unix

IVR System Compare IVR System Software

Phone
VoIP

Financial Services Compare Financial Services Call Center Software

Proprietary / Licensed

ACD (Automatic Call Distribution) System
IVR (Interactive Voice Response)
IVR Speech Recognition

Outbound IVR

Call Scripting

Call Monitoring
Call Recording
Contact History Databasing

Genesys Voice Platform

CentOS
Fedora
Solaris x86 Platform Edition
Ubuntu
Windows 7
Windows Server 2008 R2
Windows XP Professional

Datasheet (genesyslab.com)

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows

IVR System Compare IVR System Software

Phone

Compare by Industry
Customer Service
Education
Government
Hospitality

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Text-to-Speech Conversion
Toll Free Number Provisioning

Call Conferencing

Call Recording
Contact History Databasing
Historical Case Reporting
Real Time Reporting

Windows 7
Windows XP Professional

Datasheet (five9.com)