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Inbound Calling Features
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Analysis amp; Reporting Features
Genesys Self-Service is compatible with Linux Unix and Windows computing platforms Genesys Self-Service supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional and needs Genesys Voice Platform to run
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Genesys Self-ServiceIVR System by Genesys Telecommunications Laboratories
Small Business Compare Small Business Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows, Linux/Unix
IVR System Compare IVR System Software

Phone
VoIP
Financial Services Compare Financial Services Call Center Software
Proprietary / Licensed

ACD (Automatic Call Distribution) System
IVR (Interactive Voice Response)
IVR Speech Recognition
Outbound IVR
Call Scripting

Call Monitoring
Call Recording
Contact History Databasing
Genesys Voice Platform

CentOS
Fedora
Solaris x86 Platform Edition
Ubuntu
Windows 7
Windows Server 2008 R2
Windows XP Professional
Datasheet (genesyslab.com)


Calabrio Call RecordingOutbound Call Center by Calabrio Inc.
Small Business Compare Small Business Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
Outbound Call Center Compare Outbound Call Center Software

Phone
VoIP
Business Process Outsourcing Compare Business Process Outsourcing Call Center SoftwareTelemarketing Compare Telemarketing Call Center Software
Proprietary / Licensed

Call Logging
Call Monitoring
Call Recording

Windows 7
Windows XP Professional
Datasheet (calabrio.com)