Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Analysis amp; Reporting Features

Genesys Self-Service is compatible with Linux Unix and Windows computing platforms Genesys Self-Service supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional and needs Genesys Voice Platform to run

Required Suites or Platforms

Operating Systems

Datasheet

Small Business Compare Small Business Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows, Linux/Unix

IVR System Compare IVR System Software

Phone
VoIP

Financial Services Compare Financial Services Call Center Software

Proprietary / Licensed

ACD (Automatic Call Distribution) System
IVR (Interactive Voice Response)
IVR Speech Recognition

Outbound IVR

Call Scripting

Call Monitoring
Call Recording
Contact History Databasing

Genesys Voice Platform

CentOS
Fedora
Solaris x86 Platform Edition
Ubuntu
Windows 7
Windows Server 2008 R2
Windows XP Professional

Datasheet (genesyslab.com)

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Web Based/Hosted

Blended Call Center Compare Blended Call Center Software

Chat
Email
Fax
Phone
SMS
VoIP

Compare by Industry
Business Process Outsourcing
Customer Service
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
Call Queue Management
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)

Call List Imports
Campaign Management
Outbound IVR
Preview Dialer

Web Collaboration

Call Monitoring
Call Recording
Historical Case Reporting
Real Time Reporting

Datasheet (na6.salesforce.com)