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Deployment Model
Platforms
Call Center Type
Communication Channels
Industry
License
Inbound Calling Features
Outbound Calling Features
Blended Features
Analysis amp; Reporting Features
Genesys Agent Desktop is compatible with Linux Unix and Windows computing platforms Genesys Agent Desktop supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional
Operating Systems
Datasheet
Address


Genesys Agent DesktopBlended Call Center by Genesys Telecommunications Laboratories
Large Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows, Linux/Unix
Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP
Compare by Industry
Financial Services
Hospitality
Telemarketing
Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Toll Free Number Provisioning

Call List Imports
Campaign Management
Outbound IVR
Predictive Dialer

Call Conferencing
Call Scripting

Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing

CentOS
Fedora
Solaris x86 Platform Edition
Ubuntu
Windows 7
Windows Server 2008 R2
Windows XP Professional
Datasheet (genesyslab.com)
2001 Junipero Serara Blvd. Daly City, California 94014United States


Avaya Aura Call Center EliteInbound Call Center by Avaya Inc.
Large Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
Inbound Call Center Compare Inbound Call Center Software

Phone
VoIP
Compare by Industry
Banking
Business Process Outsourcing
Customer Service
Financial Services
Government
Health Care
Proprietary / Licensed

ACD (Automatic Call Distribution) System
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Skills Based Routing
Virtual Call Center Support

Call Logging
Call Monitoring
Call Recording
Contact History Databasing
Real Time Reporting

Windows 7
Windows XP Professional
Datasheet (avaya.com)
211 Mt. Airy Road Basking Ridge, New Jersey 7920United States