Compare
Business Size Usage
Deployment Model
Platforms
Call Center Type
Communication Channels
Industry
License
Inbound Calling Features
Outbound Calling Features
Blended Features
Analysis amp; Reporting Features
Genesys Agent Desktop is compatible with Linux Unix and Windows computing platforms Genesys Agent Desktop supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional
Operating Systems
Datasheet
Address
Large Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows, Linux/Unix
Blended Call Center Compare Blended Call Center Software
Chat Email Phone SMS VoIP
Compare by Industry Financial Services Hospitality Telemarketing
Proprietary / Licensed
ACD (Automatic Call Distribution) System CTI (Computer Telephony Integration) IVR (Interactive Voice Response) PBX (Private Branch Exchange) Toll Free Number Provisioning
Call List Imports Campaign Management Outbound IVR Predictive Dialer
Call Conferencing Call Scripting
Call Monitoring Call Recording Campaign History Databasing Contact History Databasing
CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 Windows XP Professional
Datasheet (genesyslab.com)
2001 Junipero Serara Blvd. Daly City, California 94014United States
Large Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
Inbound Call Center Compare Inbound Call Center Software
Phone VoIP
Compare by Industry Banking Business Process Outsourcing Customer Service Financial Services Government Health Care
Proprietary / Licensed
ACD (Automatic Call Distribution) System DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) PBX (Private Branch Exchange) Skills Based Routing
Virtual Call Center Support
Call Logging Call Monitoring Call Recording Contact History Databasing Real Time Reporting
Windows 7 Windows XP Professional
Datasheet (avaya.com)
211 Mt. Airy Road Basking Ridge, New Jersey 7920United States