Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Analysis amp; Reporting Features

Genesys Agent Desktop is compatible with Linux Unix and Windows computing platforms Genesys Agent Desktop supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional

Operating Systems

Datasheet

Address

Large Enterprise Compare Large Enterprise Call Center Applications

On Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows, Linux/Unix

Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP

Compare by Industry
Financial Services
Hospitality
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Toll Free Number Provisioning

Call List Imports
Campaign Management
Outbound IVR
Predictive Dialer

Call Conferencing
Call Scripting

Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing

CentOS
Fedora
Solaris x86 Platform Edition
Ubuntu
Windows 7
Windows Server 2008 R2
Windows XP Professional

Datasheet (genesyslab.com)

2001 Junipero Serara Blvd. Daly City, California 94014United States

CRM with Call Center Compare CRM with Call Center Software

Proprietary / Licensed

Tour de Force CRM PO Box 1262 Findlay, Ohio 45839United States