Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

Blended Interaction is compatible with Windows computing platforms Blended Interaction supports Windows 7 and Windows XP Professional

Operating Systems

Datasheet

Large Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP

Financial Services Compare Financial Services Call Center SoftwareHospitality Compare Hospitality Call Center Software

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)

Call List Imports
Campaign Management
Outbound IVR

Call Conferencing
Call Scripting

Scheduling

Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing
Historical Case Reporting

Windows 7
Windows XP Professional

Datasheet (aspect.com)

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows, Mac, Web Based/Hosted

Blended Call Center Compare Blended Call Center Software

Chat
Email
Fax
Phone
SMS
VoIP

Compare by Industry
Automotive
Business Process Outsourcing
Customer Service
Education
Financial Services
Government
Health Care
Hospitality
Insurance
Medical
Mortgage
Telecom
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Skills Based Routing
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail

Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Preview Dialer
Progressive Dialer

Call Back
Call Conferencing
Call Scripting
Case & Contact Management
Customizable Fields
FAQ/Knowledgebase
Surveys
Virtual Call Center Support
Web Call Back
Web Collaboration

Forecasting
Scheduling
Training

Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Customized Reports
Historical Case Reporting
Real Time Reporting
Reporting Data Exports

Mac OS X
Novell Netware Server
Windows 2000 Professional
Windows 2000 Server
Windows 7
Windows 8
Windows for Workgroups
Windows Me
Windows NT Server
Windows NT Terminal Server Edition
Windows Server 2003 Enterprise Edition
Windows Server 2003 Standard Edition
Windows Server 2003 Web Edition
Windows Server 2008 R2
Windows Vista
Windows XP Home Edition
Windows XP Professional

Datasheet (info.telax.com)