Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

Blended Interaction is compatible with Windows computing platforms Blended Interaction supports Windows 7 and Windows XP Professional

Operating Systems

Datasheet

Large Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP

Financial Services Compare Financial Services Call Center SoftwareHospitality Compare Hospitality Call Center Software

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)

Call List Imports
Campaign Management
Outbound IVR

Call Conferencing
Call Scripting

Scheduling

Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing
Historical Case Reporting

Windows 7
Windows XP Professional

Datasheet (aspect.com)

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

CRM with Call Center Compare CRM with Call Center Software

Email
Fax
VoIP

Compare by Industry
Business Process Outsourcing
Health Care
Hospitality
Telecom

Proprietary / Licensed

Call Queue Management
CTI (Computer Telephony Integration)
PBX (Private Branch Exchange)
Skills Based Routing
Text-to-Speech Conversion
Voicemail

Call List Imports
Campaign Management
Predictive Dialer

Call Conferencing
Call Scripting
Surveys
Web Collaboration

Forecasting
Scheduling
Training

Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing
Historical Case Reporting
Real Time Reporting

Windows 7
Windows XP Professional