Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

Oracle Contact Center Anywhere is compatible with Windows computing platforms Oracle Contact Center Anywhere supports Windows 7 and Windows XP Professional

Operating Systems

Datasheet

Large Enterprise Compare Large Enterprise Call Center Applications

On Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

Blended Call Center Compare Blended Call Center Software

Chat
Email
Fax
Phone
SMS
VoIP

Compare by Industry
Financial Services
Hospitality
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Toll Free Number Provisioning

Campaign Management
Outbound IVR
Predictive Dialer
Progressive Dialer

Call Conferencing
Call Scripting
Web Call Back

Scheduling

Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing

Windows 7
Windows XP Professional

Datasheet (promero.com)

Small Business Compare Small Business Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows

Inbound Call Center Compare Inbound Call Center Software

Phone
VoIP

Customer Service Compare Customer Service Call Center SoftwareFinancial Services Compare Financial Services Call Center Software

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail

Call Conferencing
Virtual Call Center Support

Forecasting
Scheduling

Call Monitoring
Call Recording
Contact History Databasing
Historical Case Reporting
Real Time Reporting

Windows 7
Windows XP Professional

Datasheet (five9.com)