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Business Size Usage
Deployment Model
Platforms
Call Center Type
Communication Channels
Industry
License
Inbound Calling Features
Outbound Calling Features
Blended Features
Workforce Management Features
Analysis amp; Reporting Features
Oracle Contact Center Anywhere is compatible with Windows computing platforms Oracle Contact Center Anywhere supports Windows 7 and Windows XP Professional
Operating Systems
Datasheet
Large Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
Blended Call Center Compare Blended Call Center Software
Chat Email Fax Phone SMS VoIP
Compare by Industry Financial Services Hospitality Telemarketing
Proprietary / Licensed
ACD (Automatic Call Distribution) System CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) IVR Speech Recognition PBX (Private Branch Exchange) Toll Free Number Provisioning
Campaign Management Outbound IVR Predictive Dialer Progressive Dialer
Call Conferencing Call Scripting Web Call Back
Scheduling
Call Monitoring Call Recording Campaign History Databasing Contact History Databasing
Windows 7 Windows XP Professional
Datasheet (promero.com)
Large Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
Inbound Call Center Compare Inbound Call Center Software
Phone VoIP
Compare by Industry Banking Customer Service Financial Services Government Taxi/Cab Services
Proprietary / Licensed
ACD (Automatic Call Distribution) System CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) PBX (Private Branch Exchange)
Call Conferencing Virtual Call Center Support
Call Logging Call Monitoring Contact History Databasing
Windows 7 Windows XP Professional
Datasheet (avaya.com)