Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Analysis amp; Reporting Features

Angel Virtual Call Center is compatible with Web Based Hosted computing platforms

Datasheet

Notable Customers

Awards

Large Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Web Based/Hosted

Blended Call Center Compare Blended Call Center Software

Chat
Email
Fax
Phone
SMS
VoIP

Compare by Industry
Financial Services
Hospitality
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)

Call List Imports
Campaign Management
Outbound IVR
Predictive Dialer

Call Conferencing
Call Scripting

Call Monitoring
Call Recording
Campaign History Databasing
Real Time Reporting

Datasheet (angel.com)

AstraZeneca Biopharmaceuticals, Ambient Devices, Borland Software, Election Protection, Health and Benefits System, Princeton University, Walter Reed

2011 INTERNET TELEPHONY Product of the Year Award Winner for Angel Voice for Chatter2011 Customer Interaction Solutions Product of the Year Award Winner for Angel VCC on Force.com2011 INTERNET TELEPHONY Excellence Award Winner for Angel Virtual Call Center

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows, Web Based/Hosted

Outbound Call Center Compare Outbound Call Center Software

Chat
Email
Fax
Phone
VoIP

Compare by Industry
Automotive
Banking
Business Process Outsourcing
Customer Service
Debt Collection
E-Commerce
Education
Event Planning
Financial Services
Fund Raising
Government
Health Care
Hospitality
Insurance
Medical
Mortgage
Newspaper
Non-Profit
Real Estate

Proprietary / Licensed

ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Skills Based Routing
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail

Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Call Back
Call Conferencing
Call Scripting
Virtual Call Center Support
Web Call Back

Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Historical Case Reporting
Real Time Reporting
Reporting Data Exports

2012 IP Contact Center Technology Pioneer Award