8x8 Virtual Contact Center is compatible with Windows Mac and Web Based Hosted computing platforms 8x8 Virtual Contact Center supports Windows 7 Windows Vista and Windows XP Professional
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Proprietary / Licensed
ACD (Automatic Call Distribution) System ANI (Automatic Number Identification) Call Queue Management Call Queuing CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) IVR Speech Recognition Skills Based Routing Text-to-Speech Conversion Voicemail
Call Conferencing Call Scripting Customizable Fields Surveys Virtual Call Center Support Web Call Back Web Collaboration
Call Logging Call Monitoring Call Recording Call Scoring Campaign History Databasing Contact History Databasing Customized Reports Historical Case Reporting Real Time Reporting Reporting Data Exports
Windows 7 Windows Vista Windows XP Professional
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