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Deployment Model
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Call Center Type
Communication Channels
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License
Inbound Calling Features
Outbound Calling Features
Blended Features
Workforce Management Features
Analysis amp; Reporting Features
Compliance
Telax Hosted Call Center is compatible with Windows Mac and Web Based Hosted computing platforms Telax Hosted Call Center supports Mac OS X Novell Netware Server Windows 2000 Professional Windows 2000 Server Windows 7 Windows 8 Windows Me Windows NT Server Windows NT Terminal Server Edition Windows Server 2003 Enterprise Edition Windows Server 2003 Standard Edition Windows Server 2003 Web Edition Windows Server 2008 R2 Windows Vista Windows XP Home Edition Windows XP Professional and Windows for Workgroups
Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software
Windows, Mac, Web Based/Hosted
Blended Call Center Compare Blended Call Center Software
Chat
Email
Fax
Phone
SMS
VoIP
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Automotive
Business Process Outsourcing
Customer Service
Education
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All-Inclusive Monthly Cost Per SeatNo Long-Term Contracts
Proprietary / Licensed
ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Skills Based Routing
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail
Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Preview Dialer
Progressive Dialer
Call Back
Call Conferencing
Call Scripting
Case & Contact Management
Customizable Fields
FAQ/Knowledgebase
Surveys
Virtual Call Center Support
Web Call Back
Web Collaboration
Forecasting
Scheduling
Training
Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Customized Reports
Historical Case Reporting
Real Time Reporting
Reporting Data Exports
FTC (Federal Trade Commission)
PCI Security Standards
Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows, Web Based/Hosted
Blended Call Center Compare Blended Call Center Software
Proprietary / Licensed
ACD (Automatic Call Distribution) System
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Voicemail
Auto Dialer
Campaign Management
Virtual Call Center Support
Call Monitoring
Call Recording
Contact History Databasing
Historical Case Reporting
Real Time Reporting