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Call Center Type
Communication Channels
Industry
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Inbound Calling Features
Outbound Calling Features
Blended Features
Workforce Management Features
Analysis amp; Reporting Features
Compliance
Five9 Blended Call Center is compatible with Windows computing platforms Five9 Blended Call Center supports Windows 7 and Windows XP Professional and needs Windows Media Player 9 or higher is required Microsoft DirectX 9 0c or higher is required to run
Required Suites or Platforms


Five9 Blended Call CenterBlended Call Center by Five9 Inc.
Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software
Windows
Blended Call Center Compare Blended Call Center Software

Phone
VoIP
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Business Process Outsourcing
Customer Service
Hospitality
Insurance
Telemarketing
Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail

Auto Dialer
Call List Imports
Campaign Management
Preview Dialer
Progressive Dialer

Call Conferencing
Call Scripting
Virtual Call Center Support
Web Call Back

Forecasting
Scheduling
Training

Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing
Historical Case Reporting
Real Time Reporting
DNC (Do Not Call)
Windows Media Player 9 or higher is required.Microsoft DirectX 9.0c or higher is required.


GoldMine VoiceCRM with Call Center by Frontrange Solutions Inc.
Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
CRM with Call Center Compare CRM with Call Center Software

Email
Fax
Phone
VoIP
Compare by Industry
Financial Services
Insurance
Telemarketing
Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)

Call List Imports
Campaign Management
Preview Dialer
Progressive Dialer

Call Monitoring
Campaign History Databasing
Real Time Reporting