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Call Center Type
Communication Channels
Industry
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Inbound Calling Features
Outbound Calling Features
Blended Features
Workforce Management Features
Analysis amp; Reporting Features
Compliance
Five9 Blended Call Center is compatible with Windows computing platforms Five9 Blended Call Center supports Windows 7 and Windows XP Professional and needs Windows Media Player 9 or higher is required Microsoft DirectX 9 0c or higher is required to run
Required Suites or Platforms
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Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software
Windows
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Phone
VoIP
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Business Process Outsourcing
Customer Service
Hospitality
Insurance
Telemarketing
Proprietary / Licensed
ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail
Auto Dialer
Call List Imports
Campaign Management
Preview Dialer
Progressive Dialer
Call Conferencing
Call Scripting
Virtual Call Center Support
Web Call Back
Forecasting
Scheduling
Training
Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing
Historical Case Reporting
Real Time Reporting
DNC (Do Not Call)
Windows Media Player 9 or higher is required.Microsoft DirectX 9.0c or higher is required.
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On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Web Based/Hosted
Blended Call Center Compare Blended Call Center Software
Email
SMS
Proprietary / Licensed
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
Voicemail
Call List Imports
Campaign Management
Case & Contact Management
Real Time Reporting