Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

Five9 Inbound Call Center is compatible with Windows computing platforms Five9 Inbound Call Center supports Windows 7 and Windows XP Professional and needs Windows Media Player 9 or higher is required Microsoft DirectX 9 0c or higher is required to run

Required Suites or Platforms

Operating Systems

Host System Requirements

Small Business Compare Small Business Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows

Inbound Call Center Compare Inbound Call Center Software

Phone
VoIP

Customer Service Compare Customer Service Call Center SoftwareFinancial Services Compare Financial Services Call Center Software

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail

Call Conferencing
Virtual Call Center Support

Forecasting
Scheduling

Call Monitoring
Call Recording
Contact History Databasing
Historical Case Reporting
Real Time Reporting

Windows Media Player 9 or higher is required.Microsoft DirectX 9.0c or higher is required.

Windows 7
Windows XP Professional

Processor: Intel Core 2 Duo E4300 (2M Cache, 1.8 GHz, 800 MHz FSB) equivalent or higher, or equivalent (based on published benchmark results).Memory: 4.0 GB

Windows, Mac, Web Based/Hosted

Mac OS X
Windows 7
Windows Vista
Windows XP Professional