Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

ACP Contact Center is compatible with Windows computing platforms ACP Contact Center supports Windows 7 and Windows XP Professional

Operating Systems

Address

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

CRM with Call Center Compare CRM with Call Center Software

Email
Fax
VoIP

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Business Process Outsourcing
Health Care
Hospitality
Telecom

Proprietary / Licensed

Call Queue Management
CTI (Computer Telephony Integration)
PBX (Private Branch Exchange)
Skills Based Routing
Text-to-Speech Conversion
Voicemail

Call List Imports
Campaign Management
Predictive Dialer

Call Conferencing
Call Scripting
Surveys
Web Collaboration

Forecasting
Scheduling
Training

Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing
Historical Case Reporting
Real Time Reporting

Windows 7
Windows XP Professional

155 Snow Blvd. Concord, Ontario, L4K 4N9Canada

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows, Mac, Linux/Unix, Web Based/Hosted

Outbound Call Center Compare Outbound Call Center Software

Chat
Email
Phone

Compare by Industry
Business Process Outsourcing
Customer Service
E-Commerce
Education
Event Planning
Financial Services
Government
Health Care
Non-Profit

Proprietary / Licensed

Call Queue Management
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Voicemail

Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Power Dialer
Preview Dialer

Call Back
Call Conferencing
Call Scripting
Case & Contact Management
Customizable Fields
FAQ/Knowledgebase
Surveys
Virtual Call Center Support
Web Collaboration

Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Customized Reports
Real Time Reporting
Reporting Data Exports

1335 4th Street Suite 200 Santa Monica, California 90401United States