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Business Size Usage
Deployment Model
Platforms
Call Center Type
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Industry
License
Inbound Calling Features
Outbound Calling Features
Blended Features
Workforce Management Features
Analysis amp; Reporting Features
Acqueon for Cisco is compatible with Windows computing platforms Acqueon for Cisco supports Windows 7 and Windows XP Professional and needs Cisco UCCX Cisco Unified Customer Voice Portal and Cisco Unified Contact Center Enterprise to run
Required Suites or Platforms
Operating Systems
Large Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
Blended Call Center Compare Blended Call Center Software
Chat Email Phone SMS VoIP
Compare by Industry Banking Business Process Outsourcing Customer Service Education Financial Services Hospitality Insurance Mortgage Telemarketing
Proprietary / Licensed
ACD (Automatic Call Distribution) System Call Queue Management CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) IVR Speech Recognition PBX (Private Branch Exchange)
Auto Dialer Call List Imports Campaign Management Outbound IVR Preview Dialer Progressive Dialer
Call Scripting Virtual Call Center Support Web Collaboration
Scheduling
Call Logging Call Monitoring Contact History Databasing Historical Case Reporting Real Time Reporting
Cisco UCCX, Cisco Unified Customer Voice Portal, and Cisco Unified Contact Center Enterprise
Windows 7 Windows XP Professional
Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows, Web Based/Hosted
Blended Call Center Compare Blended Call Center Software
Proprietary / Licensed
ACD (Automatic Call Distribution) System IVR Speech Recognition
Call List Imports Campaign Management
Web Call Back
Forecasting Scheduling Training
Real Time Reporting Reporting Data Exports