Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

Acqueon for Cisco is compatible with Windows computing platforms Acqueon for Cisco supports Windows 7 and Windows XP Professional and needs Cisco UCCX Cisco Unified Customer Voice Portal and Cisco Unified Contact Center Enterprise to run

Required Suites or Platforms

Operating Systems

Large Enterprise Compare Large Enterprise Call Center Applications

On Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP

Compare by Industry
Banking
Business Process Outsourcing
Customer Service
Education
Financial Services
Hospitality
Insurance
Mortgage
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
Call Queue Management
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)

Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Preview Dialer
Progressive Dialer

Call Scripting
Virtual Call Center Support
Web Collaboration

Scheduling

Call Logging
Call Monitoring
Contact History Databasing
Historical Case Reporting
Real Time Reporting

Cisco UCCX, Cisco Unified Customer Voice Portal, and Cisco Unified Contact Center Enterprise

Windows 7
Windows XP Professional

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

On Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Blended Call Center Compare Blended Call Center Software

Email
Phone
VoIP

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)

Campaign Management

Case & Contact Management

Call Recording