Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Analysis amp; Reporting Features

Interactive Response is compatible with Windows computing platforms Interactive Response supports Windows 7 and Windows XP Professional

Operating Systems

Datasheet

Address

Website

Email Type

Large Enterprise Compare Large Enterprise Call Center Applications

On Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

IVR System Compare IVR System Software

Phone

Compare by Industry
Banking
Customer Service
Financial Services
Government

Proprietary / Licensed

ACD (Automatic Call Distribution) System
Call Queue Management
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition

Call Logging
Call Monitoring
Real Time Reporting

Windows 7
Windows XP Professional

Datasheet (avaya.com)

211 Mt. Airy Road Basking Ridge, New Jersey 7920United States

Website (avaya.com)

Web Form on Site

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows, Linux/Unix

Inbound Call Center Compare Inbound Call Center Software

Chat
Email
Fax
Phone
SMS
VoIP

Compare by Industry
Automotive
Banking
Business Process Outsourcing
Customer Service
Debt Collection
E-Commerce
Education
Event Planning
Financial Services
Fund Raising
Government
Health Care
Hospitality
Insurance
Medical
Mortgage
Newspaper
Non-Profit
Real Estate

Proprietary / Licensed

ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Skills Based Routing
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail

Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Customized Reports
Historical Case Reporting
Real Time Reporting
Reporting Data Exports

Red Hat Linux
Windows 2000 Server
Windows 7
Windows 8
Windows Server 2008 R2

90 Allstate Parkway, Suite 601 Markham, ON Canada

Website (altitude.com)

General