Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Blended Features

Analysis amp; Reporting Features

Avaya Aura Contact Center is compatible with Windows computing platforms Avaya Aura Contact Center supports Windows 7 and Windows XP Professional

Operating Systems

Datasheet

Address

Website

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On Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

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Phone
VoIP

Compare by Industry
Banking
Customer Service
Financial Services
Government
Taxi/Cab Services

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)

Call Conferencing
Virtual Call Center Support

Call Logging
Call Monitoring
Contact History Databasing

Windows 7
Windows XP Professional

Datasheet (avaya.com)

211 Mt. Airy Road Basking Ridge, New Jersey 7920United States

Website (avaya.com)

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On Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Web Based/Hosted

Blended Call Center Compare Blended Call Center Software

Email
SMS

Proprietary / Licensed

CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
Voicemail

Case & Contact Management

Real Time Reporting

Datasheet (soundbite.com)

22 Crosby Drive Bedford, Massachusetts 1730United States

Website (soundbite.com)