Avaya Aura Call Center Elite is compatible with Windows computing platforms Avaya Aura Call Center Elite supports Windows 7 and Windows XP Professional
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Windows, Web Based/Hosted
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Proprietary / Licensed
ACD (Automatic Call Distribution) System Call Queue Management CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) Skills Based Routing
Call Scripting
Call Logging Call Monitoring Call Recording Historical Case Reporting Real Time Reporting
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