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Deployment Model
Platforms
Call Center Type
Communication Channels
Industry
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Inbound Calling Features
Blended Features
Workforce Management Features
Analysis amp; Reporting Features
Avaya Aura Call Center Elite is compatible with Windows computing platforms Avaya Aura Call Center Elite supports Windows 7 and Windows XP Professional
Operating Systems
Datasheet
Address


Avaya Aura Call Center EliteInbound Call Center by Avaya Inc.
Large Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
Inbound Call Center Compare Inbound Call Center Software

Phone
VoIP
Compare by Industry
Banking
Business Process Outsourcing
Customer Service
Financial Services
Government
Health Care
Proprietary / Licensed

ACD (Automatic Call Distribution) System
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Skills Based Routing
Virtual Call Center Support

Scheduling
Training

Call Logging
Call Monitoring
Call Recording
Contact History Databasing
Real Time Reporting

Windows 7
Windows XP Professional
Datasheet (avaya.com)
211 Mt. Airy Road Basking Ridge, New Jersey 7920United States


HEATCRM with Call Center by Frontrange Solutions Inc.
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software
CRM with Call Center Compare CRM with Call Center Software
Proprietary / Licensed
Datasheet (frontrange.com)
5675 Gibraltar Drive Pleasanton, California 94588United States