Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Analysis amp; Reporting Features

USAN is compatible with Web Based Hosted and Windows computing platforms

Address

Website

Email

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows, Web Based/Hosted

Outbound Call Center Compare Outbound Call Center Software

Chat
Email
Fax
Phone
VoIP

Compare by Industry
Business Process Outsourcing
Debt Collection
Insurance
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
Call Queue Management
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Skills Based Routing

Call List Imports
Campaign Management
Outbound IVR
Predictive Dialer
Preview Dialer

Call Scripting

Call Logging
Call Monitoring
Call Recording
Historical Case Reporting
Real Time Reporting

3080 Northwoods Circle Norcross, Georgia 30071United States

Website (usan.com)

Windows, Web Based/Hosted

CRM with Call Center Compare CRM with Call Center Software

Proprietary / Licensed

Website (sap.com)