Compare
Business Size Usage
Deployment Model
Platforms
Call Center Type
License
Inbound Calling Features
Outbound Calling Features
Blended Features
Workforce Management Features
Analysis amp; Reporting Features
CenturyLink Contact Center is compatible with Web Based Hosted and Windows computing platforms
Website
Email Type
Technical Support
Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows, Web Based/Hosted
Blended Call Center Compare Blended Call Center Software
Proprietary / Licensed
ACD (Automatic Call Distribution) System
IVR Speech Recognition
Call List Imports
Campaign Management
Web Call Back
Forecasting
Scheduling
Training
Real Time Reporting
Reporting Data Exports
Website (centurylink.com)
Web Form on Site
Blog
Webinars
White papers
Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Blended Call Center Compare Blended Call Center Software
Proprietary / Licensed
ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
Campaign Management
Case & Contact Management
Call Recording
Website (pages.newvoicemedia.com)
Web Form on Site
Brochures