Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

License

Inbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

Fonality HUD is compatible with Mac and Windows computing platforms Fonality HUD supports Mac OS X Windows 7 and Windows XP Professional

Operating Systems

Address

Website

Email Type

Small Business Compare Small Business Call Center Applications

On Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows, Mac

Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP

Proprietary / Licensed

CTI (Computer Telephony Integration)

Call Conferencing

Scheduling

Call Monitoring
Call Recording

Mac OS X
Windows 7
Windows XP Professional

Plano, Texas United States

Website (fonality.com)

Web Form on Site

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows, Mac, Web Based/Hosted

Blended Call Center Compare Blended Call Center Software

Email
Phone
VoIP

Proprietary / Licensed

ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Skills Based Routing
Toll Free Number Provisioning

Call Back
Call Conferencing
Virtual Call Center Support
Web Call Back
Web Collaboration

Call Logging
Call Monitoring
Call Recording
Historical Case Reporting
Real Time Reporting
Reporting Data Exports

Windows 7
Windows Vista
Windows XP Professional

2125 O`Nel Drive San Jose, California 95131United States

Website (8x8.com)

Web Form on Site