Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

Aspect Unified IP is compatible with Windows computing platforms Aspect Unified IP supports Windows 7 and Windows XP Professional

Operating Systems

Datasheet

Large Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP

Financial Services Compare Financial Services Call Center SoftwareHospitality Compare Hospitality Call Center Software

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Voicemail

Call List Imports
Campaign Management
Predictive Dialer
Progressive Dialer

Call Conferencing

Forecasting
Scheduling

Call Monitoring
Contact History Databasing
Historical Case Reporting

Windows 7
Windows XP Professional

Datasheet (aspect.com)

Large Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Web Based/Hosted

Blended Call Center Compare Blended Call Center Software

Chat
Email
Fax
Phone
SMS
VoIP

Compare by Industry
Financial Services
Hospitality
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)

Call List Imports
Campaign Management
Outbound IVR
Predictive Dialer

Call Conferencing
Call Scripting

Call Monitoring
Call Recording
Campaign History Databasing
Real Time Reporting

Datasheet (angel.com)