Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

Aspect Unified IP is compatible with Windows computing platforms Aspect Unified IP supports Windows 7 and Windows XP Professional

Operating Systems

Datasheet

Large Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP

Financial Services Compare Financial Services Call Center SoftwareHospitality Compare Hospitality Call Center Software

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Voicemail

Call List Imports
Campaign Management
Predictive Dialer
Progressive Dialer

Call Conferencing

Forecasting
Scheduling

Call Monitoring
Contact History Databasing
Historical Case Reporting

Windows 7
Windows XP Professional

Datasheet (aspect.com)

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP

Compare by Industry
Banking
Business Process Outsourcing
Customer Service
E-Commerce
Education
Financial Services
Fund Raising
Government
Health Care
Insurance
Medical
Mortgage
Non-Profit
Real Estate
Retail
Taxi/Cab Services
Telecom
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
Skills Based Routing
Text-to-Speech Conversion
Voicemail

Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Predictive Dialer
Preview Dialer

Call Conferencing
Call Scripting
Customizable Fields
Surveys
Virtual Call Center Support
Web Call Back
Web Collaboration

Forecasting
Scheduling
Training

Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Customized Reports
Historical Case Reporting
Real Time Reporting
Reporting Data Exports

Windows 7
Windows Vista
Windows XP Professional