3CLogicBlended Call Center by 3CLogic Inc.

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Business Size Usage    : Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
Deployment Model    : Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Platforms    : Windows
Call Center Type    : Blended Call Center Compare Blended Call Center Software

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3CLogicBlended Call Center by 3CLogic Inc.

Call Center Type Blended Call Center Compare Blended Call Center Software
Communication Channels
Chat
Email
Phone
SMS
VoIP
Industry Compare by Industry
Banking
Business Process Outsourcing
Customer Service
E-Commerce
Education
Financial Services
Fund Raising
Government
Health Care
Insurance
Medical
Mortgage
Non-Profit
Real Estate
Retail
Taxi/Cab Services
Telecom
Telemarketing
License Proprietary / Licensed
Inbound Calling Features
ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
Skills Based Routing
Text-to-Speech Conversion
Voicemail
Outbound Calling Features
Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Predictive Dialer
Preview Dialer
Blended Features
Call Conferencing
Call Scripting
Customizable Fields
Surveys
Virtual Call Center Support
Web Call Back
Web Collaboration
Workforce Management Features
Forecasting
Scheduling
Training
Analysis amp; Reporting Features
Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Customized Reports
Historical Case Reporting
Real Time Reporting
Reporting Data Exports
Social Media Platforms
Facebook
LinkedIn
Twitter
Compliance
DNC (Do Not Call)
HIPAA
PCI Security Standards
3CLogic is compatible with Windows computing platforms 3CLogic supports Windows 7 Windows Vista and Windows XP Professional and needs Internet Explorer 7 0 or Firefox 2 or higher to run
Required Suites or Platforms Internet Explorer 7.0 or Firefox 2 (or higher)
Operating Systems
Windows 7
Windows Vista
Windows XP Professional
Agent Workstation Requirements 1.6 GHz Pentium 3 or higher (Desktop or Laptop)1 GB RAM recommended for 2000 and XP2 GB RAM recommended for Vista, Windows 720 MB of available hard-drive spaceInternet bandwidth of 45 kbps per seatComputer headset
Notable Customers Check out what our customers are saying: http://www.3clogic.com/resources/customer-reviews.html
Address 9700 Great Seneca Hwy Suite 360 Rockville, Maryland 20850United States
Website Website (3clogic.com)
Email [email protected]
Email Type Web Form on Site
Phone (800) 350-8656
Technical Support
24/7
Blog
Brochures
Email
 Sponsored links
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