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Acqueon for CiscoBlended Call Center by Acqueon Technologies Inc. |
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| Call Center Type | Blended Call Center Compare Blended Call Center Software |
| Communication Channels | Chat Phone SMS VoIP |
| Industry | Compare by Industry Banking Business Process Outsourcing Customer Service Education Financial Services Hospitality Insurance Mortgage Telemarketing |
| License | Proprietary / Licensed |
| Inbound Calling Features | ACD (Automatic Call Distribution) System Call Queue Management CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) IVR Speech Recognition PBX (Private Branch Exchange) |
| Outbound Calling Features | Auto Dialer Call List Imports Campaign Management Outbound IVR Preview Dialer Progressive Dialer |
| Blended Features | Call Scripting Virtual Call Center Support Web Collaboration |
| Workforce Management Features | Scheduling |
| Analysis amp; Reporting Features | Call Logging Call Monitoring Contact History Databasing Historical Case Reporting Real Time Reporting |
| Acqueon for Cisco is compatible with Windows computing platforms Acqueon for Cisco supports Windows 7 and Windows XP Professional and needs Cisco UCCX Cisco Unified Customer Voice Portal and Cisco Unified Contact Center Enterprise to run | |
| Required Suites or Platforms | Cisco UCCX, Cisco Unified Customer Voice Portal, and Cisco Unified Contact Center Enterprise |
| Operating Systems | Windows 7 Windows XP Professional |
| Datasheet | Datasheet (acqueon.com) |
| Address | 100 Overlook Center 2nd Floor Princeton, New Jersey 8540United States |
| Website | Website (acqueon.com) |
| [email protected] | |
| Email Type | Sales |
| Phone | 1-609-945-3139 |
| Fax | +1 609 945 0415 |
| Technical Support | Brochures Help Desk Live chat Phone Request form |
| Sponsored links |
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