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Altitude uCIInbound Call Center by Altitude Software |
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Call Center Type | Inbound Call Center Compare Inbound Call Center Software |
Communication Channels | Chat Fax Phone SMS VoIP |
Industry | Compare by Industry Automotive Banking Business Process Outsourcing Customer Service Debt Collection E-Commerce Education Event Planning Financial Services Fund Raising Government Health Care Hospitality Insurance Medical Mortgage Newspaper Non-Profit Real Estate |
License | Proprietary / Licensed |
Inbound Calling Features | ACD (Automatic Call Distribution) System ANI (Automatic Number Identification) Call Queue Management Call Queuing CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) IVR Speech Recognition PBX (Private Branch Exchange) Skills Based Routing Text-to-Speech Conversion Toll Free Number Provisioning Voicemail |
Outbound Calling Features | Auto Dialer Call List Imports Campaign Management Outbound IVR Power Dialer Predictive Dialer Preview Dialer Progressive Dialer |
Blended Features | Call Back Call Conferencing Call Scripting Case & Contact Management Customizable Fields FAQ/Knowledgebase Surveys Virtual Call Center Support Web Call Back |
Analysis amp; Reporting Features | Call Logging Call Monitoring Call Recording Call Scoring Campaign History Databasing Contact History Databasing Customized Reports Historical Case Reporting Real Time Reporting Reporting Data Exports |
Compliance | DNC (Do Not Call) FTC (Federal Trade Commission) HIPAA |
Altitude uCI is compatible with Linux Unix and Windows computing platforms Altitude uCI supports Red Hat Linux Windows 2000 Server Windows 7 Windows 8 and Windows Server 2008 R2 | |
Operating Systems | Red Hat Linux Windows 2000 Server Windows 7 Windows 8 Windows Server 2008 R2 |
Notable Customers | Transcom, Mapfre, Teleperformance, Maersk, Repsol, Xerox, Santander, Raiffeisen, Sitel, Intrum Justitia, Spanish Red Cross... |
Awards | Altitude has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. |
Address | 90 Allstate Parkway, Suite 601 Markham, ON Canada |
Website | Website (altitude.com) |
[email protected] | |
Email Type | General |
Phone | (877) 474-4499 |
Technical Support | 24/7 Help Desk Live chat Mailing List On-site Owner`s/User Manual Phone System upgrades Webinars White papers |
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