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Avaya Aura Call Center EliteInbound Call Center by Avaya Inc. |
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Call Center Type | Inbound Call Center Compare Inbound Call Center Software |
Communication Channels | Phone VoIP |
Industry | Compare by Industry Banking Business Process Outsourcing Customer Service Financial Services Government Health Care |
License | Proprietary / Licensed |
Inbound Calling Features | ACD (Automatic Call Distribution) System DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) PBX (Private Branch Exchange) Skills Based Routing |
Blended Features | Virtual Call Center Support |
Workforce Management Features | Scheduling Training |
Analysis amp; Reporting Features | Call Logging Call Monitoring Call Recording Contact History Databasing Real Time Reporting |
Avaya Aura Call Center Elite is compatible with Windows computing platforms Avaya Aura Call Center Elite supports Windows 7 and Windows XP Professional | |
Operating Systems | Windows 7 Windows XP Professional |
Datasheet | Datasheet (avaya.com) |
Address | 211 Mt. Airy Road Basking Ridge, New Jersey 7920United States |
Website | Website (avaya.com) |
Email Type | Web Form on Site |
Phone | -7860 |
Technical Support | Brochures Forums Help Desk Knowledge base Owner`s/User Manual Phone Recorded demos Remote Training Request form System upgrades White papers |
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