CosmoCall UniverseBlended Call Center by CosmoCom

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Business Size Usage    : Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
Deployment Model    : Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software
Platforms    : Web Based/Hosted
Call Center Type    : Blended Call Center Compare Blended Call Center Software

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CosmoCall UniverseBlended Call Center by CosmoCom

Call Center Type Blended Call Center Compare Blended Call Center Software
Communication Channels
Chat
Email
Fax
Phone
SMS
VoIP
Industry Compare by Industry
Business Process Outsourcing
Customer Service
Telemarketing
License Proprietary / Licensed
Inbound Calling Features
ACD (Automatic Call Distribution) System
Call Queue Management
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Outbound Calling Features
Call List Imports
Campaign Management
Outbound IVR
Preview Dialer
Blended Features Web Collaboration
Analysis amp; Reporting Features
Call Monitoring
Call Recording
Historical Case Reporting
Real Time Reporting
CosmoCall Universe is compatible with Web Based Hosted computing platforms
Datasheet Datasheet (na6.salesforce.com)
Address 121 Broad Hollow Road Melville, New York 11747United States
Website Website (cosmocom.com)
Email [email protected]
Email Type General
Phone 1-631-940-4200
Fax +1 631-940-4500
Technical Support
Brochures
Email
Help Desk
Knowledge base
Phone
Recorded demos
Request form
White papers
 Sponsored links
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