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Five9 Blended Call CenterBlended Call Center by Five9 Inc. |
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Call Center Type | Blended Call Center Compare Blended Call Center Software |
Communication Channels | Phone VoIP |
Industry | Compare by Industry Business Process Outsourcing Customer Service Hospitality Insurance Telemarketing |
License | Proprietary / Licensed |
Inbound Calling Features | ACD (Automatic Call Distribution) System CTI (Computer Telephony Integration) IVR (Interactive Voice Response) IVR Speech Recognition PBX (Private Branch Exchange) Text-to-Speech Conversion Toll Free Number Provisioning Voicemail |
Outbound Calling Features | Auto Dialer Call List Imports Campaign Management Preview Dialer Progressive Dialer |
Blended Features | Call Conferencing Call Scripting Virtual Call Center Support Web Call Back |
Workforce Management Features | Forecasting Scheduling Training |
Analysis amp; Reporting Features | Call Monitoring Call Recording Campaign History Databasing Contact History Databasing Historical Case Reporting Real Time Reporting |
Compliance | DNC (Do Not Call) |
Five9 Blended Call Center is compatible with Windows computing platforms Five9 Blended Call Center supports Windows 7 and Windows XP Professional and needs Windows Media Player 9 or higher is required Microsoft DirectX 9 0c or higher is required to run | |
Required Suites or Platforms | Windows Media Player 9 or higher is required.Microsoft DirectX 9.0c or higher is required. |
Operating Systems | Windows 7 Windows XP Professional |
Host System Requirements | Processor: Intel Core 2 Duo E4300 (2M Cache, 1.8 GHz, 800 MHz FSB) equivalent or higher, or equivalent (based on published benchmark results).Memory: 4.0 GB |
Agent Workstation Requirements | Processor: Intel Core 2 Duo E4300 (2M Cache, 1.8 GHz, 800 MHz FSB) equivalent or higher, or equivalent (based on published benchmark results).Memory: 2.0 GB or greater if using Windows XP. 2.5 GB or higher with Windows Vista and Windows 7. |
Datasheet | Datasheet (five9.com) |
Address | 4000 Executive Parkway Suite 400 San Ramon, California 94583United States |
Website | Website (five9.com) |
[email protected] | |
Email Type | Sales |
Phone | 1-925-201-2000 |
Fax | +1 (925) 480-6202 |
Technical Support | Brochures Knowledge base Phone Webinars White papers |
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