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Over view | Review |
Genesys Agent DesktopBlended Call Center by Genesys Telecommunications Laboratories |
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Call Center Type | Blended Call Center Compare Blended Call Center Software |
Communication Channels | Chat Phone SMS VoIP |
Industry | Compare by Industry Financial Services Hospitality Telemarketing |
License | Proprietary / Licensed |
Inbound Calling Features | ACD (Automatic Call Distribution) System CTI (Computer Telephony Integration) IVR (Interactive Voice Response) PBX (Private Branch Exchange) Toll Free Number Provisioning |
Outbound Calling Features | Call List Imports Campaign Management Outbound IVR Predictive Dialer |
Blended Features | Call Conferencing Call Scripting |
Analysis amp; Reporting Features | Call Monitoring Call Recording Campaign History Databasing Contact History Databasing |
Genesys Agent Desktop is compatible with Linux Unix and Windows computing platforms Genesys Agent Desktop supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional | |
Operating Systems | CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 Windows XP Professional |
Datasheet | Datasheet (genesyslab.com) |
Address | 2001 Junipero Serara Blvd. Daly City, California 94014United States |
Website | Website (genesyslab.com) |
Email Type | Web Form on Site |
Phone | 1-888-436-3797 |
Fax | +1 650 466 - 1260 |
Technical Support | 24/7 Blog Brochures Knowledge base Phone Recorded demos Remote Training Request form Webinars |
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