Genesys Agent DesktopBlended Call Center by Genesys Telecommunications Laboratories

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Business Size Usage    : Large Enterprise Compare Large Enterprise Call Center Applications
Deployment Model    : On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Platforms    : Windows, Linux/Unix
Call Center Type    : Blended Call Center Compare Blended Call Center Software

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Genesys Agent DesktopBlended Call Center by Genesys Telecommunications Laboratories

Call Center Type Blended Call Center Compare Blended Call Center Software
Communication Channels
Chat
Email
Phone
SMS
VoIP
Industry Compare by Industry
Financial Services
Hospitality
Telemarketing
License Proprietary / Licensed
Inbound Calling Features
ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Toll Free Number Provisioning
Outbound Calling Features
Call List Imports
Campaign Management
Outbound IVR
Predictive Dialer
Blended Features
Call Conferencing
Call Scripting
Analysis amp; Reporting Features
Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing
Genesys Agent Desktop is compatible with Linux Unix and Windows computing platforms Genesys Agent Desktop supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional
Operating Systems
CentOS
Fedora
Solaris x86 Platform Edition
Ubuntu
Windows 7
Windows Server 2008 R2
Windows XP Professional
Datasheet Datasheet (genesyslab.com)
Address 2001 Junipero Serara Blvd. Daly City, California 94014United States
Website Website (genesyslab.com)
Email Type Web Form on Site
Phone 1-888-436-3797
Fax +1 650 466 - 1260
Technical Support
24/7
Blog
Brochures
Knowledge base
Phone
Recorded demos
Remote Training
Request form
Webinars
 Sponsored links
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