Features of simplyCTBlended Call Center by simplyCT

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Business Size Usage :	Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
Deployment Model :	Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software
Platforms :	Windows, Web Based/Hosted
Call Center Type :	Blended Call Center Compare Blended Call Center Software
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simplyCTBlended Call Center by simplyCT
Call Center Type	Blended Call Center Compare Blended Call Center Software
Communication Channels	Chat Email Fax Phone VoIP
Industry	Compare by Industry Automotive Banking Business Process Outsourcing Customer Service Debt Collection E-Commerce Education Event Planning Financial Services Fund Raising Government Health Care Hospitality Insurance Medical Mortgage Newspaper Non-Profit Real Estate
Price	From $109.9 per seat per month
License	Proprietary / Licensed
Inbound Calling Features	ACD (Automatic Call Distribution) System ANI (Automatic Number Identification) Call Queue Management Call Queuing CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) PBX (Private Branch Exchange) Skills Based Routing Toll Free Number Provisioning Voicemail
Outbound Calling Features	Auto Dialer Call List Imports Campaign Management Outbound IVR Power Dialer Predictive Dialer Preview Dialer Progressive Dialer
Blended Features	Call Back Call Conferencing Call Scripting Virtual Call Center Support Web Call Back
Analysis amp; Reporting Features	Call Logging Call Monitoring Call Recording Call Scoring Campaign History Databasing Contact History Databasing Historical Case Reporting Real Time Reporting Reporting Data Exports
Compliance	DNC (Do Not Call)
simplyCT is compatible with Windows and Web Based Hosted computing platforms simplyCT supports Windows 7 and Windows XP Professional and needs Microsoft NET framework 4Latest Direct XWindows Media Player 10 or higher to run
Required Suites or Platforms	Microsoft .NET framework 4Latest Direct XWindows Media Player 10 or higher
Operating Systems	Windows 7 Windows XP Professional
Agent Workstation Requirements	Intel or AMD Dual Core processor 2 GHz or fasterRam Memoryo Agents - At least 1GB (2GB is recommended)o Supervisors - At least 2GB (4GB is recommended)At least 1GB of available space on the hard diskVideo graphic card with at least 128 MB and minimum 16bitStandard sound cardUSB Headset are recommended (DASAN -031, Sennheiser PC151, Platronics DSP are recommended models)
Awards	2012 IP Contact Center Technology Pioneer Award
Address	330 Madison Avenue 6th floor New York, New York 10017United States
Website	Website (simplyct.com)
Email	[email protected]
Email Type	Sales
Phone	1-855-543-3989
Technical Support	24/7 Brochures Email Help Desk Instructional Videos Live chat Owner`s/User Manual Phone Recorded demos Remote Training System upgrades Webinars

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