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Business Size Usage
Deployment Model
Platforms
Call Center Type
Communication Channels
Industry
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Inbound Calling Features
Outbound Calling Features
Blended Features
Analysis amp; Reporting Features
Genesys Self-Service is compatible with Linux Unix and Windows computing platforms Genesys Self-Service supports CentOS Fedora Solaris x86 Platform Edition Ubuntu Windows 7 Windows Server 2008 R2 and Windows XP Professional and needs Genesys Voice Platform to run
Required Suites or Platforms
Operating Systems
Datasheet
Small Business Compare Small Business Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows, Linux/Unix
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Phone
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Proprietary / Licensed
ACD (Automatic Call Distribution) System
IVR (Interactive Voice Response)
IVR Speech Recognition
Outbound IVR
Call Scripting
Call Monitoring
Call Recording
Contact History Databasing
Genesys Voice Platform
CentOS
Fedora
Solaris x86 Platform Edition
Ubuntu
Windows 7
Windows Server 2008 R2
Windows XP Professional
Datasheet (genesyslab.com)