Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Blended Features

Workforce Management Features

Analysis amp; Reporting Features

Aspect Unified IP is compatible with Windows computing platforms Aspect Unified IP supports Windows 7 and Windows XP Professional

Operating Systems

Datasheet

Large Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

Blended Call Center Compare Blended Call Center Software

Chat
Email
Phone
SMS
VoIP

Financial Services Compare Financial Services Call Center SoftwareHospitality Compare Hospitality Call Center Software

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Voicemail

Call List Imports
Campaign Management
Predictive Dialer
Progressive Dialer

Call Conferencing

Forecasting
Scheduling

Call Monitoring
Contact History Databasing
Historical Case Reporting

Windows 7
Windows XP Professional

Datasheet (aspect.com)

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows, Mac

Outbound Call Center Compare Outbound Call Center Software

Email
Phone
VoIP

Compare by Industry
Customer Service
Debt Collection
Fund Raising
Insurance
Mortgage
Non-Profit
Real Estate
Telecom
Telemarketing

Proprietary / Licensed

Auto Dialer
Call List Imports
Campaign Management
Power Dialer
Preview Dialer
Progressive Dialer

Call Back
Call Conferencing
Call Scripting
Case & Contact Management
Customizable Fields
FAQ/Knowledgebase
Surveys
Virtual Call Center Support
Web Call Back

Scheduling
Training

Call Logging
Call Monitoring
Call Recording
Campaign History Databasing
Contact History Databasing
Customized Reports
Historical Case Reporting
Real Time Reporting
Reporting Data Exports

Novell Linux Desktop
Red Hat Enterprise Linux WS
Windows 7
Windows 98
Windows Vista
Windows XP Professional