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Business Size Usage
Deployment Model
Platforms
Call Center Type
Communication Channels
Industry
License
Inbound Calling Features
Outbound Calling Features
Blended Features
Workforce Management Features
Analysis amp; Reporting Features
Blended Interaction is compatible with Windows computing platforms Blended Interaction supports Windows 7 and Windows XP Professional
Operating Systems
Datasheet
Large Enterprise Compare Large Enterprise Call Center Applications
Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
Blended Call Center Compare Blended Call Center Software
Chat Email Phone SMS VoIP
Financial Services Compare Financial Services Call Center SoftwareHospitality Compare Hospitality Call Center Software
Proprietary / Licensed
ACD (Automatic Call Distribution) System CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) PBX (Private Branch Exchange)
Call List Imports Campaign Management Outbound IVR
Call Conferencing Call Scripting
Scheduling
Call Monitoring Call Recording Campaign History Databasing Contact History Databasing Historical Case Reporting
Windows 7 Windows XP Professional
Datasheet (aspect.com)
Large Enterprise Compare Large Enterprise Call Center Applications
On Premise / Client-Server Compare On Premise / Client-Server Call Center Software
Windows
Inbound Call Center Compare Inbound Call Center Software
Phone VoIP
Compare by Industry Banking Customer Service Financial Services Government Taxi/Cab Services
Proprietary / Licensed
ACD (Automatic Call Distribution) System CTI (Computer Telephony Integration) DTMF (Dial Tone Multi-Frequency) IVR (Interactive Voice Response) PBX (Private Branch Exchange)
Call Conferencing Virtual Call Center Support
Call Logging Call Monitoring Contact History Databasing
Windows 7 Windows XP Professional
Datasheet (avaya.com)