Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Blended Features

Analysis amp; Reporting Features

8x8 Virtual Contact Center is compatible with Windows Mac and Web Based Hosted computing platforms 8x8 Virtual Contact Center supports Windows 7 Windows Vista and Windows XP Professional

Operating Systems

Datasheet

Address

Website

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows, Mac, Web Based/Hosted

Blended Call Center Compare Blended Call Center Software

Email
Phone
VoIP

Compare by Industry
Business Process Outsourcing
Customer Service
Financial Services
Hospitality
Insurance
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Skills Based Routing
Toll Free Number Provisioning

Call Back
Call Conferencing
Virtual Call Center Support
Web Call Back
Web Collaboration

Call Logging
Call Monitoring
Call Recording
Historical Case Reporting
Real Time Reporting
Reporting Data Exports

Windows 7
Windows Vista
Windows XP Professional

Datasheet (sims.8x8.com)

2125 O`Nel Drive San Jose, California 95131United States

Website (8x8.com)

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center SoftwareOn Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows, Mac, Linux/Unix, Web Based/Hosted

Outbound Call Center Compare Outbound Call Center Software

Chat
Email
Phone

Compare by Industry
Business Process Outsourcing
Customer Service
E-Commerce
Education
Event Planning
Financial Services
Government
Health Care
Non-Profit

Proprietary / Licensed

Call Queue Management
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Voicemail

Call Back
Call Conferencing
Call Scripting
Case & Contact Management
Customizable Fields
FAQ/Knowledgebase
Surveys
Virtual Call Center Support
Web Collaboration

Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Customized Reports
Real Time Reporting
Reporting Data Exports

Datasheet (callfire.com)

1335 4th Street Suite 200 Santa Monica, California 90401United States

Website (callfire.com)