Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Blended Features

Analysis amp; Reporting Features

Avaya Aura Contact Center is compatible with Windows computing platforms Avaya Aura Contact Center supports Windows 7 and Windows XP Professional

Operating Systems

Datasheet

Address

Website

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On Premise / Client-Server Compare On Premise / Client-Server Call Center Software

Windows

Inbound Call Center Compare Inbound Call Center Software

Phone
VoIP

Compare by Industry
Banking
Customer Service
Financial Services
Government
Taxi/Cab Services

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)

Call Conferencing
Virtual Call Center Support

Call Logging
Call Monitoring
Contact History Databasing

Windows 7
Windows XP Professional

Datasheet (avaya.com)

211 Mt. Airy Road Basking Ridge, New Jersey 7920United States

Website (avaya.com)

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows

Blended Call Center Compare Blended Call Center Software

Email
Phone
SMS
VoIP

Compare by Industry
Business Process Outsourcing
Customer Service
Financial Services
Fund Raising
Telecom
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
Skills Based Routing
Voicemail

Call Conferencing
Call Scripting
Virtual Call Center Support

Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Customized Reports
Real Time Reporting

Datasheet (voltdelta.com)

3750 Monroe Ave. Suite 4B Pittsford, New York 14534United States

Website (voltdelta.com)