Business Size Usage

Deployment Model

Platforms

Call Center Type

Communication Channels

Industry

License

Inbound Calling Features

Outbound Calling Features

Incontact Platform 2 0 is compatible with Web Based Hosted and Windows computing platforms

Datasheet

Awards

Address

Website

Email

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows, Web Based/Hosted

Blended Call Center Compare Blended Call Center Software

Phone
VoIP

Compare by Industry
Financial Services
Hospitality
Telemarketing

Proprietary / Licensed

ACD (Automatic Call Distribution) System
CTI (Computer Telephony Integration)
IVR (Interactive Voice Response)

Campaign Management

Datasheet (incontact.com)

Customer Interaction Solutions - 2011 Product of the Year AwardTMC Labs - Innovation Award2011 Top Ranking Performers in the ContactCenterWorld Awards - Gold Medal Winner2010 Customer Interaction Solutions - 2010 Product of the Year Award

7730 South Union Park Avenue Suite 500 Salt Lake City, Utah 84047United States

Website (incontact.com)

Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications

Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software

Windows, Web Based/Hosted

Blended Call Center Compare Blended Call Center Software

Chat
Email
Fax
Phone
VoIP

Compare by Industry
Automotive
Banking
Business Process Outsourcing
Customer Service
Debt Collection
E-Commerce
Education
Event Planning
Financial Services
Fund Raising
Government
Health Care
Hospitality
Insurance
Medical
Mortgage
Newspaper
Non-Profit
Real Estate

Proprietary / Licensed

ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
PBX (Private Branch Exchange)
Skills Based Routing
Toll Free Number Provisioning
Voicemail

Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

2012 IP Contact Center Technology Pioneer Award

330 Madison Avenue 6th floor New York, New York 10017United States

Website (simplyct.com)