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Telax Hosted Call CenterBlended Call Center by Telax Voice Solutions Inc.

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Business Size Usage    : Small Business Compare Small Business Call Center ApplicationsLarge Enterprise Compare Large Enterprise Call Center Applications
Deployment Model    : Hosted / Software as a Service Compare Hosted / Software as a Service Call Center Software
Platforms    : Windows, Mac, Web Based/Hosted
Call Center Type    : Blended Call Center Compare Blended Call Center Software

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Telax Hosted Call CenterBlended Call Center by Telax Voice Solutions Inc.
Call Center Type Blended Call Center Compare Blended Call Center Software
Communication Channels
Chat
Email
Fax
Phone
SMS
VoIP
Industry Compare by Industry
Automotive
Business Process Outsourcing
Customer Service
Education
Financial Services
Government
Health Care
Hospitality
Insurance
Medical
Mortgage
Telecom
Telemarketing
Price All-Inclusive Monthly Cost Per SeatNo Long-Term Contracts
License Proprietary / Licensed
Inbound Calling Features
ACD (Automatic Call Distribution) System
ANI (Automatic Number Identification)
Call Queue Management
Call Queuing
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR Speech Recognition
PBX (Private Branch Exchange)
Skills Based Routing
Text-to-Speech Conversion
Toll Free Number Provisioning
Voicemail
Outbound Calling Features
Auto Dialer
Call List Imports
Campaign Management
Outbound IVR
Preview Dialer
Progressive Dialer
Blended Features
Call Back
Call Conferencing
Call Scripting
Case & Contact Management
Customizable Fields
FAQ/Knowledgebase
Surveys
Virtual Call Center Support
Web Call Back
Web Collaboration
Workforce Management Features
Forecasting
Scheduling
Training
Analysis amp; Reporting Features
Call Logging
Call Monitoring
Call Recording
Call Scoring
Campaign History Databasing
Contact History Databasing
Customized Reports
Historical Case Reporting
Real Time Reporting
Reporting Data Exports
Compliance
FTC (Federal Trade Commission)
PCI Security Standards
Telax Hosted Call Center is compatible with Windows Mac and Web Based Hosted computing platforms Telax Hosted Call Center supports Mac OS X Novell Netware Server Windows 2000 Professional Windows 2000 Server Windows 7 Windows 8 Windows Me Windows NT Server Windows NT Terminal Server Edition Windows Server 2003 Enterprise Edition Windows Server 2003 Standard Edition Windows Server 2003 Web Edition Windows Server 2008 R2 Windows Vista Windows XP Home Edition Windows XP Professional and Windows for Workgroups
Operating Systems
Mac OS X
Novell Netware Server
Windows 2000 Professional
Windows 2000 Server
Windows 7
Windows 8
Windows for Workgroups
Windows Me
Windows NT Server
Windows NT Terminal Server Edition
Windows Server 2003 Enterprise Edition
Windows Server 2003 Standard Edition
Windows Server 2003 Web Edition
Windows Server 2008 R2
Windows Vista
Windows XP Home Edition
Windows XP Professional
Datasheet Datasheet (info.telax.com)
Notable Customers CI Investments, ecobee, XOJet, Bounce Energy, Ureach Technologies, Akabis Inc, Line Systems Inc, Bruce Telecom, Metaswitch Networks, Wightman Telecom, ThinkTel, Simon Fraser University, Athabasca University, Health Canada, CRTC, Government of Saskatchewan, State of Nevada
Awards 2012 IP Contact Center Technology Pioneer Award
Address 20900 N.E. 30th Avenue Suite #860 Aventura, Florida 33180United States
Website Website (telax.com)
Email [email protected]
Email Type Sales
Phone 1-888-808-3529
Fax 416-946-1095
Technical Support
24/7
Blog
Brochures
Email
Forums
Help Desk
Instructional Videos
Knowledge base
Live chat
Mailing List
Normal business hours
On-site
Online self serve
Owner`s/User Manual
Phone
Recorded demos
Remote Training
Request form
System upgrades
 Sponsored links
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